ServiceNow Senior Technical Consultant

We are looking for an experienced, ServiceNow technical consultant, with a track record of successful ServiceNow implementations. The primary role for this position is the delivery of services to our clients. The ideal candidate will have expertise in implementing ServiceNow PPM products.

Qualifications and Experience

• Expertise and/or experience with ServiceNow ITSM and ITOM products are required.
• Accreditations/certifications in:
  • ServiceNow System Administrator
  • ServiceNow Implementation Specialist
  • ServiceNow Application Developer with products such as Discovery, Service Mapping, and ITSM are preferred.
• 3-5 years in a consulting position, delivering software implementation engagements.
• Experience in multiple application architectures and supporting technologies.
• Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
• Thorough knowledge and/or experience with Operating Systems (Linux, Windows).
• Knowledge of networking concepts such as IP Addressing, Firewalls, ports.
• Knowledge of relational databases (MySQL, MSSQL, Oracle).
• ITIL knowledge with the ability to relate concepts to implementation strategies.
• Excellent communication skills required — verbally with all levels of customer IT and business management, as well as written with technical and project-related reports.
• Consultative skills for software service delivery to lead customers to improve their processes and organizational models.
• Bachelor of Science degree in Computer Science or related degree is ideal.

Duties and Responsibilities

• Delivery of consulting services to install, configure, and integrate software products from ServiceNow.
• Develop custom software solutions as required through scripting and software development.
• Prepare technical documentation as specified in customer contracts and as internally required.
• Support client services through demonstrations, and training presentations wherever required.
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software.
• Deliver projects on customer premises or remotely as required. Most engagements are remote.
• Excellent verbal and written communication skills are required.
• Knowledge in Project Portfolio Management (PPM) is critical.

What We Offer

• Competitive Compensation: A competitive salary.
• Professional Growth: Opportunities for continuous learning, professional development, and career advancement.
• Dynamic Work Environment: A collaborative and innovative work culture that values teamwork, expertise, and knowledge sharing.
• Exciting Projects: The opportunity to work on challenging, cutting-edge projects with a talented team.